This policy explains how William Taylor handles personal information when you browse our storefront, create an account, place an order or contact us. William Taylor is responsible for the customer information it collects for these purposes. Our address is Dar Village Mikocheni Dar Es Salaam, Tanzania.
1. Information we collect
- Contact and account information, such as your name, email address, telephone number and information you provide when creating or using an account.
- Order information, including selected products, sizes, quantities, address details, collection instructions and correspondence about your purchase.
- Payment-related information, such as payment method, transaction reference, payment status and the payer telephone number used for mobile payments. Payment providers also process information through their own payment services.
- Website usage information, including device and browser details, IP address, pages visited and cookie identifiers used for website operation, analytics or advertising.
Please do not send us payment PINs, banking passwords or card security codes by email or SMS.
2. Why we use information
We use customer information to handle orders and payments, manage accounts, coordinate collection, respond to enquiries, protect the storefront against misuse and maintain necessary business records. We also use information for email/SMS marketing, website analytics and advertising.
Depending on the purpose, processing is based on steps needed for your purchase, legal obligations, consent where required, or another lawful basis permitted by applicable data protection law.
3. Email and SMS marketing
William Taylor uses email and SMS to communicate offers and updates. You may ask us to stop direct marketing at any time by emailing hello@williamtaylor.co.tz. If a message provides an unsubscribe option, you can also use it. Your request to stop marketing does not prevent necessary messages about an order or payment.
4. Cookies, analytics and advertising
Session and other essential cookies support functions such as account access, the shopping bag and checkout. We also use analytics and advertising cookies to understand website use and support marketing.
You can review or delete cookies through your browser settings. Blocking essential cookies may prevent some shopping features from working. Deleting cookies does not remove order or account records already held by us. Contact us about tracking or advertising privacy choices; consent is required wherever applicable law requires it.
5. Service providers and disclosure
Information needed to operate the storefront or process your purchase may be handled by payment, hosting, communications, analytics and advertising service providers. When you instruct us to release an order to your representative or courier, we may use the details needed to identify the order and coordinate that handover.
Information may also be disclosed when required by law or necessary to address fraud, security concerns or a legal claim. Third-party payment, advertising and other services may have their own privacy notices.
6. Storage and security
Personal information is handled through our business systems and service providers. Contact us if you need information about the providers or storage locations relevant to your data. Any transfer outside Tanzania must meet applicable data protection requirements.
Access should be limited to people who need the information for their work. No online service can guarantee absolute security; please keep account credentials private and report suspected misuse promptly.
7. How long information is kept
Retention depends on the purpose of the information and applicable record-keeping requirements. Order and payment records may need to be retained for tax, accounting or legal claims even after an account is closed. Marketing contact details should no longer be used for marketing after an opt-out, although a limited record of that preference may be needed to honour it.
You may request information about retention or ask for deletion using the email below. Deletion is subject to applicable legal obligations and any unresolved transaction or dispute. Fixed retention periods are being reviewed; contact us for the position that applies to your records.
8. Your rights and complaints
Subject to applicable law, you may request access to your personal information, correction of inaccurate information, deletion or restriction of processing, withdrawal of consent, and an end to direct marketing. We may need to verify your identity before acting on a request.
Send requests or concerns to hello@williamtaylor.co.tz. You may also contact Tanzania's Personal Data Protection Commission about a data protection complaint.
9. Changes to this policy
Updates will appear on this page with a revised date. Please review it when you need information about our current privacy practices.
Contact William Taylor
Dar Village Mikocheni Dar Es Salaam, Tanzania
Email: hello@williamtaylor.co.tz